Terms and conditions

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Terms and conditions

ABOUT US
We operate the Site located at www.riversidemarketbox.co.nz. We are Riverside Market Box Limited (NZBN 9429048144421) trading as Riverside Market Box. When Riverside Market Box doesn’t work quite as you expected, please get in touch with us at hello@riversidemarketbox.co.nz. We always welcome your feedback and ideas!

SERVICE AVAILABILITY
Riverside Market Box is only intended for use by people residing in nominated areas of Christchurch, New Zealand. We do not accept orders from individuals outside these areas. Customers must provide a valid email address and credit card for all orders accepted online.

YOUR STATUS
By placing an order through our site:
– you warrant that
– you are legally capable of entering into binding contracts; and
– you are at least 18 years old; and
– you are resident in one of the Service Areas

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After completing the subscription or order process, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that an order has been accepted. A box must be bought first before you can purchase any of our and add-ons.

ACCEPTANCE OR REJECTION OF AN ORDER
We reserve the right to accept or reject an order for any reason, including if the requested product is not available or if there is an error in the price or the product description.

If we reject an order, we will endeavour to notify you of that rejection at the time you place an order or within 7 days after you submit an order.

You are not permitted to purchase any items for resale to a third party or for trade purposes.
If we refuse an order on or prior to delivery but after our relevant weekly order cut-off, a full refund, less any discounts, will be made within 10 Business Days.

SUBSCRIPTION SERVICES
When you place an order for a subscription product you enter into an agreement to receive the product on an ongoing basis. You will be charged for your initial order upon completing the initial transaction on the site. Subsequent recurring orders will be charged following the relevant weekly order cut-off (generally Thursday evening at 12am, i.e. midnight ), without further authorisation from you, unless you have cancelled or otherwise modified your subscription or delivery preferences as outlined in these Terms and Conditions.

By subscribing to the subscription service, you are agreeing to receive our product on a recurring basis for an indefinite period until cancelled by you or us as set out in these Terms and Conditions.

You can cancel, pause, and otherwise amend your subscription at any time without the need to receive further products from us provided that your adjustment request is received by the cut-offs outlined below. You will not be charged a cancellation fee. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription.

We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.

SUBSCRIPTION MANAGEMENT
There is no minimum term.

Subscription cancellation and adjustment requests must be received by email or phone prior to the cut-off at midnight on Thursday. You will be liable for all orders in the upcoming 7 day period that you had committed to at order cut-off.

You may cancel an order at any time by sending an email to hello@riversidemarketbox.co.nz provided it is prior to the weekly order cut-off (i.e. Thursday at midnight). If you cancel an order after the order cut-off for the upcoming delivery week, we have no obligation to cancel an order and/or refund you any money.

PURCHASES AND DELIVERIES
We endeavour to deliver within the timeframes outlined however do not guarantee supply or delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.

CHANGE OF DETAILS
Changes to address details and/or delivery instructions must be communicated via the methods and by the cut-offs outlined in these Terms and Conditions.

We are not liable for any charges you incur as a result of out of date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement from you for such expense.

PRICE
From time to time we may need to revise the price of the products. For any price variations in relation to the services, we will provide notice by email no less than 14 days before the changes take effect. After such time, we will apply the revised pricing to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may suspend or deactivate the services before products are delivered under the new pricing plan.

Product prices and delivery charges include taxes including GST where applicable.

PAYMENT
Payment for all products and services must be by credit or debit card or any other payment method listed on the online checkout page.

Recurring orders will be charged to your nominated payment method. It is your responsibility to ensure your accepted payment method details are valid and up to date. It is your responsibility to ensure that sufficient funds are available at the time of payment processing.

Payments are processed through a secure Stripe payment gateway system. Any payment details stored for recurring payments are done so on the Stripe Gateway system. No payment details are stored by us, or can be viewed by us.

Payments will appear on your bank statement as ‘Riverside Market Box’ or ‘Riverside Market Box Limited’. If a payment fails due to insufficient funds, incorrect or outdated payment information, or any other reason, we reserve the right to re-attempt payment process using the payment system. Should this process not recover the outstanding debts your debt will be transferred to a debt-collection agency for collection. Debt-collection fees will be added to your debt and you will be required to pay for collection costs. We reserve the right to suspend or terminate any future deliveries when payments are outstanding.

We reserve the right to investigate all accounts where we suspect incorrect or fraudulent activity occurred. We reserve the right to terminate your order or accounts following the investigation.

CREDITS AND REFUNDS
If you have cancelled an order in accordance with the guidelines outlined above, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the product in full. I

f you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily offer a replacement product or Riverside Market Box credit at our discretion.

Our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (the CGA[AS1] ). If you consider that any products sent to you are damaged, or defective or fail to comply with any guarantees in the CGA, you can notify us and we will examine the received digital or physical evidence of the defective product and will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

If you seek a refund for any other reason, you can request a refund by email to hello@riversidemarketbox.co.nz and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase, or a bank transfer to your selected account.

Please take care when specifying your delivery address as refunds will not be provided for if you enter an address incorrectly.

DELIVERY
We only deliver to addresses within the outlined service areas. Depending on the location or the time of the delivery a fee may apply. This will be communicated at the point that you place your initial order.

If we implement a delivery fee for an existing service we will advise you 14 days before the fee becomes effective so that you will have the opportunity to cancel any future orders before the fee is effective.

You agree to provide us with complete and accurate delivery information to enable us to fulfil an order. We will aim to deliver during the specified delivery window. However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.

We will deliver the products to the front door (please check all doors before calling to say the goods haven’t arrived, as the delivery agent may have left at a side or back door by mistake) of your nominated delivery address, unless specified otherwise in your delivery instructions.

PRIVACY POLICY


This privacy policy applies solely to information collected by the Riverside Market Box Limited website.

INFORMATION COLLECTION, USE AND SHARING We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We will use your information to respond to you. Unless you ask us not to, we may contact you via email in future to tell you about specials, new products or services, or any changes to this privacy policy.

ORDERS
To purchase from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

COOKIES

We use ‘cookies’ on this site. A cookie is a piece of data stored on a site visitors hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. SHARING We use a third party courier company to deliver orders, and a credit card processing company to bill users for goods and services.

These companies do not retain, share, store, or use personally identifiable information for any secondary use beyond filling your order. YOUR ACCESS TO AND CONTROL OVER INFORMATION You may opt out of any future contact from us at any time. You can do this at any time by contacting us at hello@riversidemarketbox.co.nz. You can also see what data we have about you (if any), change / correct any data that we have about you, ask us to delete any data we have about you, express any concerns you might have about our use of your data.

SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only employees who need the information to perform a specific task (for example billing or customer service) are granted access to personally identifiable information.

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you have any questions with regards to any of this Privacy Policy, please contact us immediately at hello@riversidemarketbox.co.nz.